A:-Creditor

B:-Debtor

C:-Lender

D:-None of the above
Correct Answer:- Option-B

Question81:-The standard rule for answering the telephone is

A:-Answer the call within 3-4 rings
B:-Answer the call within 5-6 rings
C:-Answer the call within 7-9 rings
D:-Answer the call within 10-12 rings

Correct Answer:- Option-A

Question82:-The principle to make listening effective is

A:-Talk and listen to the speaker

B:-Gather lots of ideas before the speaker talks
C:-Avoid any external distraction

D:-Do interrupt the speaker as an when required
Correct Answer:- Option-C

Question83:-To make the speech effective one needs to

A:-Use only one tone

B:-Vary tempo as and when required
C:-Emphasise each and every word
D:-Not separate the phases by pauses
Correct Answer:- Option-B

Question84:-No two individuals have the same or similar experience, emotional
make up, knowledge or way of thinking. Because of these different individuals
respond to a sign with different understanding. These conditioning perceptions are
called

A:-Noise

B:-Semantic problem
C:-Jargon

D:-Filtering

Correct Answer:- Option-D

Question85:-Which of the following is the best way to overcome communication
barrier?

A:-Do not convey emotional contents of the message
B:-Make the communication two-way

C:-Avoid using body language