Kerala PSC Previous Years Question Paper & Answer
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Below are the scanned copy of Kerala Public Service Commission (KPSC) Question Paper with answer keys of Exam Name 'JUNIOR INSTRUCTOR FRONT OFFICE ASSISTANT INDUSTRIAL TRAINING' And exam conducted in the year 2014. And Question paper code was '099/2014'. Medium of question paper was in Malayalam or English . Booklet Alphacode was 'A'. Answer keys are given at the bottom, but we suggest you to try answering the questions yourself and compare the key along wih to check your performance. Because we would like you to do and practice by yourself.
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Communication mode that supports two-way traffic but only one direction at a time ನ
(வ் Simplex (1) Half Duplex
(C) Duplex (D) Multiplex
SMPS stands for : . .
'(-A)Swit«:hedMode]"owerSupply (B)SLarLMndePowerSupply
(C)St,oruPowchupply (]J)'Sing’leMadePuwerSupply
'I'hetermb1ti
(५) 0 (1) Binary language
() - Binary number (D) Binary digit
VolP stands for :
(A) Voice on Information Protocol (ए) Voice on Internet Protocol
)©0 Video on Internet Protocol (D) None of these
ക നട! ബേലം വാ accommodate customer needs by delivering the right
information at the right time in the right way with right quality.
(५) पिष्टे (B) Front office
(0 Call centre (D) None of these
What is CIM?
(A) Customer Information Management (18) Customer Instruction Management
(C) Customer Interaction Management (D) None of these
In any communication systems, there are few steps to behave :
(ಗಿ) ற, Look and Listen (18) Look and Listen
(0 Listen only . (D)Stopandlu‘tenonly
The role of travel agency 15 :
(A) Promotion of tourism
(B) - Development of tourism
(0 Promotion and development of tourism
(D) None of these
11 99/2014
[P.T.0]
