li, ERP
ii, CRM.
iv. scm
A: Only fi
B:-Only i and iv
ഷി
D:-None of the above
Correct Answer:- Option-C
Question78:-The common steps in CRM are
i. Make it easy for customers to do business
li, Focus on the end-customer for your product and services
li, Foster customer loyalty
A:Only i
B:-Only i and ii
സ!
ഷി സഭ
Correct Answer:- Option-D
Question79
i. Surfing

li. Syntax
li, Teamware

is the process of navigating around the web by means of pointing and clicking a graphical web browser.

A: Only fi
B:-Only ii

ഷി

None of these

Correct Answer:- Option-C

‘Question80:-A system in which the encrypting and descripting keys are the same is called a key system,
i. Structural

ii. Systematic
li, Symmetric
iv. Asymmetric
A:Only ii
B:-Only i
ഷി
D:-Only iv
Correct Answer:- Option-A
‘Question811:-People who use office automation are often called
i. Knowledge workers
ii. TT workers
ii, E-Commerce workers
A:Only i
B:-Only i
സ!
D:-None of these

Correct Answer:- Option-A

‘Question82:-The physical address also known as the link address, is the address of a node as defined by its
i LAN

li. Both LAN and WAN
ii, WAN
A:Only i
B:-Only i

സ!

None of these

Correct Answer:- Option-B
‘Question83:-Which of the following is/are not a web browser ?
ic Internet explorer
ii, Netscape communicator
il, Netscape Navigator
iv. Adobe Page Maker

A:Only i

B:-Only iv

C-Only iv and i

D:-Only i

Correct Answer:- Option-B
Question84:-FTP is acronym of
i. File Transfer Protocol

ii. File Transmission Protocol
li, Fund Transfer Protocol